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span{width:28px;height:28px;color:var(--brand);font-size:var(--text-xs);background:#e5f3ec;border-radius:50%;place-items:center;font-weight:700;display:grid}.skeleton{background:var(--surface-4);border-radius:5px;position:relative;overflow:hidden}.skeleton:after{content:"";background:linear-gradient(90deg,#0000,#ffffffa6,#0000);animation:1.4s ease-in-out infinite skeleton-sweep;position:absolute;inset:0;transform:translate(-100%)}@keyframes skeleton-sweep{to{transform:translate(100%)}}.skeleton-list{gap:6px;padding:14px 4px;display:grid}.skeleton-row{align-items:center;gap:10px;padding:9px 8px;display:flex}.skeleton-row .skeleton.avatar{border-radius:50%;width:36px;height:36px}.skeleton-row .skeleton-lines{flex:1;gap:7px;display:grid}.skeleton-line{height:10px}.skeleton-line.wide{width:62%}.skeleton-line.narrow{width:38%}.skeleton-messages{gap:16px;padding:24px clamp(20px,3vw,48px);display:grid}.skeleton-bubble{border-radius:var(--radius);max-width:320px;height:40px}.skeleton-bubble.out{margin-left:auto}@media (prefers-reduced-motion:reduce){.skeleton:after,.recording-dot{animation:none}}.web-invites-view{max-width:1080px;margin:0 auto;padding:32px}.invite-steps{counter-reset:invite-step;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin:0 0 22px;padding:0;list-style:none;display:grid}.invite-steps li{border:1px solid var(--line);border-radius:var(--radius-sm);background:var(--surface);color:var(--ink-3);font-size:var(--text-sm);counter-increment:invite-step;padding:14px 14px 14px 42px;line-height:1.5;position:relative}.invite-steps li:before{content:counter(invite-step);width:22px;height:22px;color:var(--brand);font-size:var(--text-xs);background:#e5f3ec;border-radius:50%;place-items:center;font-weight:700;display:grid;position:absolute;top:14px;left:12px}.web-invite-content{border-top:1px solid var(--line);align-items:flex-start;gap:32px;padding:26px 0;display:flex}.web-invite-qr{border:1px solid var(--line);background:var(--surface);width:244px;height:244px;color:var(--ink-4);font-size:var(--text-sm);flex:0 0 244px;place-items:center;display:grid}.web-invite-qr img{width:220px;height:220px}.web-invite-detail{flex:1;min-width:0}.web-invite-detail h2{margin:4px 0 8px}.web-invite-detail p{color:var(--ink-4);font-size:var(--text-sm)}.web-invite-link{border:1px solid var(--line);background:var(--surface);font-family:var(--font-mono);font-size:var(--text-xs);overflow-wrap:anywhere;padding:12px}.web-invite-actions{flex-wrap:wrap;align-items:center;gap:10px;margin-top:16px;display:flex}.webchat-loading{min-height:100dvh;color:var(--ink-3);text-align:center;place-items:center;padding:24px;display:grid}.webchat-page{height:100dvh;min-height:380px;color:var(--ink);background:#f5f7f6;flex-direction:column;display:flex}.webchat-header{border-bottom:1px solid var(--line);background:var(--surface);align-items:center;gap:12px;min-height:72px;padding:12px max(20px,50% - 390px);display:flex}.webchat-brand img,.webchat-brand span{border-radius:var(--radius-sm);background:var(--brand);color:#fff;object-fit:contain;place-items:center;width:40px;height:40px;font-weight:700;display:grid}.webchat-header strong,.webchat-header small{display:block}.webchat-header strong{font-size:15px}.webchat-header small{color:var(--ink-4);font-size:var(--text-xs);margin-top:3px}.webchat-messages{overscroll-behavior:contain;flex:1;align-self:center;width:min(100%,820px);min-height:0;padding:24px 20px 12px;overflow:auto}.webchat-greeting{color:var(--ink-3);text-align:center;padding:28px 0}.webchat-greeting h1{color:var(--ink);margin-bottom:8px;font-size:20px}.webchat-greeting p{font-size:var(--text-sm)}.webchat-status{border-radius:var(--radius);color:#1f6b52;font-size:var(--text-sm);text-align:center;background:#eef8f2;border:1px solid #d7ebdf;margin:0 0 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span{align-items:center;gap:5px;display:inline-flex}.legend i{background:#cfe6dc;border-radius:2px;width:9px;height:9px}.legend i.agent{background:var(--brand)}.rating-summary{align-items:center;gap:22px;display:flex}.rating-average{font-size:38px;font-weight:700;line-height:1}.rating-breakdown{flex:1;gap:5px;display:grid}.rating-bar{color:var(--ink-4);align-items:center;gap:8px;font-size:11px;display:flex}.rating-bar track,.rating-bar>span{flex:1}.rating-track{background:var(--surface-4);border-radius:3px;height:6px;overflow:hidden}.rating-track i{background:#f0c96a;border-radius:3px;height:100%;display:block}.audit-list{gap:0;display:grid}.audit-row{font-size:var(--text-xs);border-bottom:1px solid #eef2ee;align-items:baseline;gap:10px;padding:9px 0;display:flex}.audit-row:last-child{border-bottom:0}.audit-row time{color:var(--ink-5);font-variant-numeric:tabular-nums;flex:none}.audit-row strong{color:var(--ink-2);flex:none}.audit-row span{color:var(--ink-4)}.deleted-row{font-size:var(--text-sm);border-bottom:1px solid #eef2ee;align-items:center;gap:12px;padding:12px 0;display:flex}.deleted-row:last-child{border-bottom:0}.deleted-row .name{text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;overflow:hidden}.deleted-row time{color:var(--ink-5);font-size:11px}@media (width>=1280px){.conversations-view{grid-template-columns:var(--list-width) minmax(0, 1fr) var(--profile-width)}.conversations-view .profile-sidebar{display:block}.conversations-view .profile-backdrop,.conversations-view .profile-close{display:none!important}.conversations-view .profile-toggle{display:none}}@media (width<=1279px){.conversations-view.profile-open .profile-backdrop{display:block}.conversations-view.profile-open .profile-sidebar{z-index:26;width:min(100%,340px);display:block;position:fixed;top:0;bottom:0;right:0;box-shadow:-12px 0 40px #0a19102e}.conversations-view.profile-open .profile-close{display:grid}}@media 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.conversation-center{display:block}.mobile-back{flex:none;display:grid}.chat-header{gap:8px;padding:0 12px}.composer{padding:8px 10px 10px}.composer-hint{display:none}.voice-start{bottom:132px;right:14px}.web-invites-view{padding:22px 18px}.web-invite-content{flex-direction:column;gap:18px}.web-invite-qr{align-self:center}.webchat-page{min-height:0}.webchat-bubble{max-width:88%}.webchat-footer .recording-bar{margin-bottom:8px}}